Welcome to the Sizani Baloyi Art website. We are committed to providing our customers with exceptional artwork and a seamless shopping experience. Below are our policies that govern your use of our website and the purchase of our art. Please read them carefully.
1. Return and Exchange Policy
To ensure customer satisfaction while minimizing financial losses:
- Eligibility for Returns: Art pieces may be returned within 14 days of delivery for a refund or exchange, provided they are in original condition, undamaged, and in the original packaging.
- Non-Returnable Items: Custom or personalized artworks, as well as any artwork sold during clearance or sale events, are final sales and cannot be returned.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or not as described.
- Refunds: Refunds will be processed within 14 days of receiving the returned item. Refunds will be issued to the original payment method.
- Defective Items: If an item arrives damaged or defective, please contact us at sizanibaloyi@gmail.com within 48 hours of delivery. We will offer an exchange or a full refund, including shipping costs.
2. Shipping Policy
To avoid complications and financial losses related to shipping:
- Processing Time: All orders are processed within 3-7 business days. Custom orders may take longer.
- Shipping Costs: Shipping costs are calculated at checkout and are the responsibility of the customer.
- Lost Packages: Once a package is shipped, Sizani Baloyi Art is not responsible for lost or stolen packages. We recommend selecting shipping insurance for high-value items.
- International Shipping: Customers outside of South Africa are responsible for any customs duties, taxes, or import fees incurred on international orders.
3. Payment Policy
To ensure secure transactions and timely payments:
- Accepted Payment Methods: We accept all major credit cards, PayPal, and secure payment gateways. Full payment is required at the time of checkout.
- Fraud Prevention: We employ security measures to detect and prevent fraudulent transactions. We may request additional verification for high-value orders.
- Payment Disputes: In the event of a payment dispute or chargeback, we will provide evidence of shipment and item quality to the payment processor.
4. Pricing and Promotions Policy
To maintain fair pricing practices and avoid losses:
- Pricing Errors: Sizani Baloyi Art reserves the right to correct pricing errors. If a pricing error occurs after an order is placed, we will notify the customer and provide the option to purchase at the correct price or cancel the order.
- Discount Codes: Only one discount code can be applied per order, and discount codes cannot be combined with other promotions.
- Sale Items: All items marked as sale are final and cannot be returned or exchanged unless defective.
5. Inventory and Stock Policy
To manage inventory effectively and minimize overproduction:
- Limited Stock: We maintain limited stock of artworks to prevent excess inventory. Popular items may occasionally be out of stock.
- Custom Art Commissions: Custom pieces require a non-refundable deposit of 50% before production begins. The remaining balance is due upon completion.
- Inventory Audits: Regular inventory checks are conducted to ensure accurate stock levels and minimize losses.
6. Quality Assurance Policy
To ensure the highest quality of artwork and minimize customer complaints:
- Material Standards: All artworks are created using high-quality materials and techniques. We take pride in our craftsmanship.
- Inspection: Each artwork undergoes a thorough quality control inspection before shipping.
- Repairs: If a piece is damaged during shipping, please contact us within 48 hours. We will repair or replace it at no additional cost.
7. Warranty Policy
To protect against potential losses from defects:
- Warranty Coverage: Sizani Baloyi Art offers a 30-day warranty against defects in craftsmanship from the date of delivery. This warranty does not cover damage from misuse or normal wear and tear.
- Repair Services: After 30 days, repair services will be available for a fee, depending on the nature of the repair. Customers are responsible for shipping costs associated with repairs.
8. Cancellation Policy
To minimize losses from cancellations:
- Order Changes: Customers may change or cancel an order within 24 hours of placing it at no charge. After 24 hours, custom orders cannot be changed or canceled.
- Custom Orders: Custom orders cannot be canceled once production has begun. The 50% deposit is non-refundable.
9. Privacy and Data Security Policy
To safeguard customer data and prevent legal issues:
- Customer Data: We collect only the information necessary for order processing, such as name, shipping address, and payment details.
- Data Security: All payment information is encrypted, and we follow strict security protocols to protect customer data.
- Privacy: We do not sell or share customer information with third parties for marketing purposes.
10. Customer Service Policy
To ensure customer satisfaction and protect the business’s reputation:
- Response Time: Our customer service team responds to inquiries within 24-48 hours. We are available via email at sizanibaloyi@gmail.com for support.
- Complaints: We strive to resolve customer complaints promptly and fairly. If a customer is dissatisfied with their purchase, we encourage them to contact us directly for resolution.
11. Intellectual Property Policy
To protect the artist’s rights and creations:
- Copyright: All artworks displayed on the Sizani Baloyi Art website are the intellectual property of Sizani Baloyi. Unauthorized reproduction, distribution, or use of the artworks is strictly prohibited.
- Usage Rights: Customers purchasing artwork do not acquire any copyright or reproduction rights. Artworks are for personal enjoyment only.
12. Governing Law
To clarify legal jurisdiction:
- This policy is governed by the laws of South Africa. Any disputes arising from the use of this website or the purchase of artwork shall be resolved in accordance with South African law.